Communication is the word, yes communication. It all goes horribly wrong sometimes.

I am a slow speaker, I know I am but once many years ago this was really brought into focus when I was trying to teach a friend how to ride a drop handlebar bicycle. She fell off at the point that I had said “take your hands off the lower part of the handlebars” and never got to hear me say “slowly, one at a time and move them to the top of the bars”. She survived (we didn’t). The point was that the communication clearly failed.

Why Mining

Frequently I hear people say things like “I need a website” or “I need an A4 brochure”. Rather foolishly some might say, I usually engage in a bit of Why-Mining by asking “why?”

To aid communication the emphasis is on the why not the mining. Why-mining is an effective although slightly annoying tool. Quite simply people frequently tend to already hold many of the answers that they seek, they just need someone to stand in front of them and ask them “why?”

“I need a four page A4 brochure”
“Why?”
“Because my competitor has one”
“Why does it need to be A4?”
“Because thats what they always are?
“Why do you need four pages?”
“Dunno”

Eventually you will get to bedrock and even if this bedrock is “I don’t know”, that will be a good place to start.

The bottom line is that what we at DesignCredo are trying to find out is what is the customer’s story, the unique thing that they are trying to communicate to others.

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OK, the truth is I have a lot on at the moment, which is good. The work is not only from the Exeter area but out of county, really good news. However there are areas of my life which really need attending to, which is not good. In my work life I haven’t posted enough to this blog which annoys me.

Why am I annoyed? Well, as I see it, a blog needs commitment and constant fresh content, that’s what I tell my customers and that’s what I believe. As the Wall Street Journal says;

Social Networking: Common Mistakes Small Businesses Make

– Bare Profile: Signing up for a Facebook account is the easy part. Before you blast emails to 1,000 of your customers and friends, a business should spend some time thoughtfully building a profile with an attractive photo, background and contact information.

– Too Little Personality: Lighten up. The social-media world is about engaging customers on a more personal level. Your “About Me” shouldn’t just be dry facts about your business. Make sure you add some personal touches. Humor often helps.

– Too Much Hype: Using social media shouldn’t be about blatantly selling a business. It’s about making connections and creating credibility so that people will like you and trust you and eventually want to buy from you. Use it to interact and meet new people – don’t get overly promotional.

– Not Enough Fresh Content: Engaging others through social media needs to be an ongoing, frequent process. You can’t just build a profile and let it sit idle. Preferably you want to be refreshing your content regularly (daily, if possible) so people come back for more.

There it is, number four, hands up. Guilty as charged, and the stats prove it, readership drops off if you don’t keep moving on.

Recently I have been given the same advice by a couple of professionals. Bodie and Doyle? Nope, Accountant and Solicitor. The advice?

Do as I say, not as I do…

This is a development of the reply that I made the other day about getting a good Google response to your blog.

Search Engine Marketing is a must if you are to going to get people to view any website. Nowadays everyone seems to be an SEO specialist, at least they do in Exeter and Devon, I imagine it is the same throughout he UK.

I am more aware of the abilities of WordPress than other blogging platforms so this is what I will use as my reference point. I have to say that I am totally enamoured with WordPress, I think it is great, but first a bit of general knowledge.

WordPress comes in two distinct flavours

1. .com Most people start with a free WordPress blog which you can start straight away and I would recommend you to go and sign up. If you blog a for a while and chose to migrate to self-hosted this can be easily done.
2. .org If you have access to hosting then self-hosted blogs open up a world of possibilities. You will need hosting with a database which is necessary to store all of the posts, images, comments and information about the site. My hosting supplier now throws one in with even the starter hosting package. You don’t really need to understand about databases (MySQL) but it can be quite interesting looking around, seeing how all of the data and information is organised.

WordPress can be thought of as a modular entity.

1. Core
   The site itself, everything that is needed to make it work. This includes a user friendly interface that will allow you to update the site without knowing about web deign.
2. Themes
   There are a huge number of available themes that make the basic WP blog look different (1 column, 2 column, colours styling etc.)
3. Plugins
   These add to the functionality of the blog, they make it do more things, (display images in galleries, add contact forms, etc. )

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Dorsey's 2006 sketch of Twitter

The original product name or codename for the service was twttr, inspired by Flickr and the fact that American SMS short codes are five characters. The developers initially experimented with “10958″ as a short code, though later changed it to “40404″ for “ease of use and memorability.”[7] Work on the project started on March 21, 2006, when Dorsey published the first Twitter message at 9:50 PM Pacific Standard Time (PST): “just setting up my twttr”.[9] wikipedia.org

The First Tweet

I heard this on t’wireless last night, World Service. It’s worth a listen just to remind ourselves of the phenomenal change that has happened since Sir Tim Berners-Lee started the ball rolling in 1991.

(A great quote by Andrew Keen around the 18.25 mark.)

Stone Age Computer

The same goes for news. Yes there is still a town crier in Topsham, where I live, he has a nice little label on the back of his nice little Rover. On Saturday we go to the paper shop because it makes us feel that the weekend is with us. True we could turn the telly on for news, but, now with computers and RSS feeds news can come to us, on demand, in the flavour that we desire.

We also get notification of our friends’ lives to compare, contrast and fret over with Facebook. We get those necessary minute by minute updates via Twitter and interesting oh so essential insights through blogs. We can feed our (British) obsession for the weather and convey our day to day endeavours to the wider world through a fully synched Google-iCal-Nokia-Suite-calendar-widget-thingy.

Then we can sit worrying because we know we have forgotten some aspect of this helpful technology but don’t know which. In the past we worried about the gas or the tap being left on now I suppose it is ‘is my firewall operating?’ We can also add a certain piquancy to our annoyance when the various online alarms start going off just after the meeting that we have just set off for has been cancelled, via text of course.

But all this technology can be useful and fun, it just needs a bit of management and this is where start pages come in.
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